Registration Information
Classes are from 9:00am - 4:00pm Eastern Standard Time
Registrations are accepted in the order they are received.
Invoices are due upon receipt and must be paid in full before class.
Payment Methods
Payment is required ten (10) business days before the class. If your payment is not received in advance of the class start date, Eliquo reserves the right to postpone or cancel your registration.
We accept the following forms of payment:
- Direct Deposit
- eTransfer - please send payments to billing@eliquo.ca
- Cheque
- Credit Card (Visa and MasterCard)
- Only available for transactions below $3000 including tax
- Credit card purchases for transactions exceeding $3,000 including tax are subject to a 3% credit card processing fee.
All personal cheques with Non-sufficient funds (NSF) will be charged a $25.00 fee.
Please make all checks payable to:
Eliquo Training and Development Inc.
428 Gilmour St.
Ottawa, ON
K2P 0R8
All course pricing is subject to any applicable taxes.
Course pricing is subject to change conditional on modifications of the details of the service offering.
Course pricing is guaranteed for 30 days.
Attendance, Cancellation & Rescheduling Policy
Eliquo Training and Development Inc. will make every attempt to be flexible in regards to class cancellations and rescheduling. To ensure that everyone enjoys a consistent training experience, Eliquo offers the following policies.
Public Courses
All class rescheduling and cancellations must be completed by the registered course participant through our Student Support Centre. Changes to your enrollment must be completed a minimum of six (6) business days (Saturdays and Sundays do not qualify) in advance of your class start date in order to be eligible for a full class credit or a 100% refund. If you reschedule your attendance for an upcoming class with notice of five (5) business days or less, payment is due in full at that time and will be held as a credit towards a re-scheduled date or a future course booking. Course credits are valid for 12 months from the date of the original class booking. Refunds are not available for any course attendance cancellation with notice of five (5) business days or less.
In the event that a class is cancelled due to insufficient enrollment, your full registration fee will be refunded or you can reserve a seat in the next available class. You will be notified of a class cancellation at least five (5) business days in advance of the scheduled class. Eliquo is not responsible for any error in the delivery of the email notice.
Eliquo Training and Development Inc. reserves the right to postpone or cancel a class at any time, in which case the refund and rescheduling policy would apply. Eliquo Training and Development Inc. is not liable for any travel expenses incurred by the student, even in the event of a cancellation.
Eliquo welcomes qualified substitute students in place of the originally registered student providing that we are notified in writing at least one day in advance before the class date.
Classes are offered on a first come first serve basis.
FlexPass Subscription Conditions
Subscription Term & Payment
Group and Individual FlexPass purchases carry a minimum term duration of 12 months. When purchasing a group or individual FlexPass, you are agreeing to an initial and recurring monthly subscription fee at the quoted subscription rate. FlexPass subscriptions are paid by credit card only. You accept the responsibility for all recurring charges until you cancel your subscription. You may cancel your monthly subscription at any time, subject to the terms of our cancellation policy.
Renewal Terms
Following the end of your 12-month subscription commitment term, Eliquo will automatically convert your annual subscription to a month-to-month subscription. Eliquo will continue to charge the account holder’s credit card for subsequent months at the account’s current monthly billing rate.
FlexPass Cancellation
A subscription can be cancelled at any time following a subscription’s initial 12-month term. Cancellation requests must be made in writing via e-mail to info@eliquotraining.com. Once the subscription cancellation has been approved by Eliquo, the cancellation will take effect at the end of your current month’s billing cycle. Paid subscription fees are non-refundable.
FlexPass usage will be suspended upon non-payment of monthly subscriptions fees due to a cancelled credit card account. The FlexPass will be re-activated once the account holder has provided an alternate credit card to resume monthly payments.
Class Attendance
If a FlexPass participant does not attend classes or does not provide the required cancellation request (as above), two (2) times or more per month, and the occurrence happens within any three (3) months of the FlexPass term, the individual’s FlexPass may be terminated without refund. Eliquo Group and Individual FlexPasses are designated for identified users only. Any abuse of the engagement from code sharing or other instances of shared participation under one account will result in the FlexPass being terminated without a refund.
Private Training Cancellation Policy
- For any private training engagement cancellation that occurs a minimum of twenty (20) business days prior to the class start date, the client will be eligible for a full class credit or a 100% refund. Course credits are valid for 12 months from the date of the original class booking.
- For any private training engagement postponement that occurs within ten (10) business days or less prior to the class start date, the course payment will be due in full at that time and will be held as a credit towards a re-scheduled date or a future course booking. A course postponement fee equivalent to 25% of the course cost will also be charged in addition to the course cost. Course credits are valid for 12 months from the date of the original class booking.
- For any private training engagement cancellation that occurs within ten (10) business days or less prior to the class start date, a course cancellation fee equivalent to 50% of the course cost will be charged.
Eliquo Training and Development Inc. reserves the right to postpone or cancel a class at any time, in which case terms 1 and 2 of the Private Training Cancellation Policy would apply with the exception of the 25% postponement fee. Eliquo Training and Development Inc. is not liable for any travel expenses incurred by the student, even in the event of a cancellation.
All private training engagement cancellation notices must be emailed to registrations@eliquotraining.com. Eliquo is not responsible for any error in the delivery of the email notice.
Web-Based Training
Refunds or course credits are not available to web-based class participants who are experiencing technical difficulties due to issues incurred on their own computer network(s). Eliquo Training and Development Inc. requires that web-based class participants follow the supplied set-up and testing procedures a minimum of three (3) days in advance of their class start date in order to avoid technical issues on the day of their class.
If you have any questions regarding our cancellation policies, please feel free to email us at registrations@eliquotraining.com or give us a call at (888) 484-2933.
Guaranteed to Run Registration Policy
Courses registrations must be received a minimum of 7 days in advance of the course delivery date.
Registrations made within 7 days of the course delivery date may be still eligible for Guaranteed to Run status.
Courses are guaranteed to run for full paying customers only.
Guaranteed to Run course registrations are final sale. Refunds are not provided.
If you need to re-schedule a registration, payment is due in full at that time and will be held as a credit towards a re-scheduled date or a future course booking. Course credits are valid for 12 months from the date of the original class booking.
Course Retake Policy-Applies to Non-FlexPass Users
Course retakes and must be taken within one full calendar year of the date of your original class. Course retakes cannot be held at a client site or in a privately scheduled session.
No substitutions are allowed, only the student that took the original class may sign up for a course retake.
In the event that you are requesting a course retake following having attended a public training class, your retake will only apply to the exact same class title.
In the event that you are requesting a course retake following a private training engagement, a public course that most closely matches your private training curriculum will be selected as your course retake option.
Students must register for a course retake through our Student Support Centre at least 2 weeks prior to the class date. Students registering for a course retake are not guaranteed a seat in the class date of their choice. If in the event a class reaches maximum enrolment, retake students will be enrolled in the next available class. If a class does not meet its minimum enrolment requirements, the class may be postponed and a new course retake date will be provided.
Course Retake Cancellations-Applies to Non-FlexPass Users
Any course retake cancellation that is requested a minimum of six (6) business days prior to a scheduled class is eligible for being re-scheduled.
Due to scheduling logistics, if you cancel a retake within five (5) business days of the course date or if you do not attend your retake (without advance notice), your retake eligibility for that particular course will be forfeited.
All class rescheduling and cancellations must be completed by the registered course participant through our Student Support Centre.
Exam Scheduling
Exam takers are to contact Eliquo at registrations@eliquotraining.com to schedule an exam date and time.
Exams are administered between the hours of 7:00 AM and 4:00 PM Eastern Standard Time from Monday to Friday.
Exam fees are non-refundable regardless of the result of your exam.
Exam Sign-In Process
In advance of your exam, Eliquo will provide you with a web meeting link. Exam takers will meet with one of our staff members 10 minutes before your scheduled exam time. During that time, exam takers will be required to carry out the following:- Present government issued photo ID by using their webcam
- With guidance from the Eliquo representative, the exam taker will provide a tour of the exam environment using their web camera to ensure that the environment is private, free of distractions and that the technology set up is in accordance with our guidelines.
- If there are any changes required to be made to the exam takers environment, the exam taker will be provided with no more than 10 minutes to make the corrections. If more time is required, the exam will be rescheduled.
Eliquo uses AI face detection and task tracking technology to monitor exam takers throughout their exam. Our detection technology will monitor the following:
- Maintaining facial focus on 1 screen
- Attempts at changing the state of tabs or windows on your browser
- Monitoring for copy/paste attempts
Exam takers will be recorded for the duration of their exam. Upon completion of an exam, Eliquo will review the recording to ensure that there are no signs or evidence of any attempts to cheat on the exam. If the video does not show any evidence of such behavior, the video recording will be erased. If questionable behavior is exhibited during the exam taking period, Eliquo will coordinate a meeting with the exam taker to review the behaviors in question. If there is evidence of the exam taker having cheated on the exam, the exam taker will be provided with a failing grade.
Exam Taking Set-Up
Certification exams are to be taken at a location of your choice.
Your environment must be private and free of any distractions.
Exam takers are required to have a web camera, a microphone, speakers and a stable high-speed internet connection.
An exam taker’s microphone must remain on during the entire exam.
Headphones are not permitted.
Dual monitors or a secondary internet-enabled device are not permitted. (Your secondary monitor must be turned off throughout your exam taking time)
Certification Renewal
Certifications are valid for 24 months. A certification renewal exam is required to maintain your certified status. The renewal exam fee is $150
Privacy Statement
Eliquo will not share an exam taker’s video recording with any external parties. All personal data (any information collected by Eliquo pertaining to the personal and professional identity of an exam taker) will be kept confidential from any external third parties or government agencies.
If an exam taker requires additional accommodation, please notify our office to review your needs.